Shipping & Returns
How long does shipping take?
It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs (30-40 business days).
Processing time: Orders will be processed and shipped within 2-7 business days of ordering.
Average shipping times
- US/CAD/AUS: 5-21 business days
- Europe: 7-21 business days
- Worldwide: 14-45 business days
Please allow up to a max of 45 business days for the items to arrive. If your order hasn't arrived in the estimated delivery times, please contact our support team at email@example.com for a refund/solution.
We are not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly. Only they can inform you about the delivery details.
How can you track your order?
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Please allow up to 3 days for shipping information to show up as tracking information is only updated once a day.
Which countries do you ship to?
We ship to all destinations worldwide. But in case your country may not be supported by our logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org
Which countries have ePacket (7-21 days) shipping?
- Hong Kong
- New Zealand
- Saudi Arabia
- United Kingdom**
- United States***
* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.
*** United States: Packages cannot be shipped to APO/FPO military addresses (AE, AP, AA).
You can cancel your order within 24 hours after placement by contacting us and letting us know your intention to cancel. In this case we will refund your money immediately and cancel the shipment.
After 24 hours of ordering your shipment is most likely on the way to you, therefore order cancellation is not possible. If your package has left the warehouse within 24 hours order cancellation is not possible as well. However you can still apply for refund as described in our refund policy.
In this case:
- You have to wait your order to be shipped to your address
- You have to return the item(s) in the original condition to the address provided by us
- Your return must be a registered package to allow tracking
- Upon arrival of the item(s), we will refund your money, if the item(s) unused and in the same condition that you received it. It must also be in the original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Please note, sale items are non refundable therefore orders of items on sale can not be cancelled after 24 hours of order.